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Contract

The initial contract that you form with your client will set out a framework for action and offers a tool by which the success or failure of the engagement can be measured. There are many models that outline a basic structural framework that the document and process can follow and it would be foolish for me to try to offer a definitive answer. The danger is that in offering a potential structure of the contract process, 99 per cent of practising consultants will say "yes, but you missed this item". Hence the content offered in this contract model is meant to be indicative and is not offered as a definitive model (Table 6.1). For example, it does not include any of the financial and legal aspects that will be found in many contracts.

Remember that the contract should never include anything that will surprise the client. If the client observes a new clause, proposition or assumption, trust will be eroded. If you or the client cannot be trusted at the opening stages of the relationship, what chance is there that integrity will be maintained once the project gets into turbulent waters?


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