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The pocket guide

The first point of reference will often be the Pocket Guide, which comes with this book. This is a simple but invaluable tool to keep in your pocket or briefcase. It provides a quick but effective summary of the Seven Cs process and lists all the more pertinent questions that need to be considered in a change situation. You should be able to scan the guide, pick those questions that are relevant to your situation and decide if you have dealt with the topic. If further work is required, turn to that section in this book to consider what specific action might be taken. However, in many cases, it might not be necessary to turn to the book; simply finding the right question can be far more powerful than finding the right answer.


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