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Endnotes

  1. Spinelli, S. and S. Birley. (December 1998). “An Empirical Evaluation of Conflict in the Franchise System.” British Journal of Management, 9(4): 301–325.

  1. For a thorough discussion of the franchise tolerance zone, please see Steve Spinelli, Jr., and Sue Birley (1995) “An Empirically Supported Model of Tolerance in a Franchise Inter-Organizational Form,” Frontiers of Entrepreneurship.


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