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Acknowledgements

Acknowledgements

We started Jiffy Lube in 1978...a few college football players led by their coach (and experienced entrepreneur) Jim Hindman. We were young and inexperienced, but a hard working and dedicated group (special nod to John Saasser, Rich Heritage, Pete Clark, Craig Bourgeois, and Ann Santonastassi). Because we believed we had to grow fast, we turned to franchising and made a list of the best franchise companies in the world. We called the CEOs and asked for a meeting. One person, Bob Rosenberg, said, “Sure, come up to the Dunkin’ Donuts headquarters and I’ll meet with you for as long as you want.” Writing this book with Bob is a privilege. He is the most sophisticated franchise executive entrepreneur and executive in the world. He is also a gentleman and friend.

After selling Jiffy Lube, I decided to pursue a doctorate. Following the advice of my MBA entrepreneurship professor, Bill Bygrave, I sought out interviews with the best entrepreneurship professors in the world. Studying for a PhD with Sue was an overwhelming privilege. A world-class mind combined with sophisticated research capability with textured experience defines Sue Birley.

Babson College is a unique and wonderful college defined by a population of students, faculty and administration that is focused, caring and supportive. My research assistant, Jeff Palter, embodies those attributes and adds writing skills that challenged every word in this book, adding great value. The franchise classes at Babson struggled with us to critique Franchising, especially the Spring 2003 group. Thank you.

I would be remiss not to comment on the team from Prentice Hall-Financial Times. Led by Jim Boyd, Executive Editor, and Kathleen Caren, I can say they are genuine professionals and partners.

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