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Emotions

Often the decisions managers make have an emotional component. For example, managers have to deal with their own feelings if they have to fire employees. Or a manager may have deep concerns about family when offered a promotion that would require relocation. Conflict between a manager’s personal values and a boss’s orders or an organizational strategy can also cause emotional fallout. It’s no accident that recent years have brought increased interest in emotional intelligence. There is without question an emotional component to intelligence and effectiveness.

Managers can be seen as strong leaders—able to make effective decisions and solve problems—if they can avoid showing confusion and turmoil when a situation stirs up emotions.However, effective leaders don’t remain stable by ignoring the emotional components of difficult situations; they are able to remain calm because they have already thought through these issues, assessed their feelings, and come to terms with what needs to be done for the people they lead and their organizations. Reflective practices give managers an opportunity to prepare themselves for difficult decisions.


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