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Chapter 9. Understanding Systems Thinking > Systems Thinking Lessons

Systems Thinking Lessons

The previous customer service case study illustrates the importance of thinking with a whole-picture perspective, covered in Part I, and of considering the interaction among system components to generate alternative solutions. Review the following lessons about systems thinking:

Systems vs. Linear Thinking. Addressing a problem with sequential, straight-line thinking, such as “Sales are down; promote sales,” is likely to engender future concerns more challenging than the short-term dilemma it solves.


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