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Chapter 5. Safeguarding Your Attitude > When People Behave Unreasonably or Unfa...

Idea 2:. When People Behave Unreasonably or Unfairly, Take the High Road; Don’t Drop to Their Level

Obviously, there are important issues and values where you have to take a stand. But, most conflicts or situations don’t call for full-bore retaliation. When someone behaves unreasonably or unfairly, stop for a moment and remember: you have a choice. Often it’s better to back off–especially if retaliation means that you’ll get so upset or focused on “getting even” that the process might turn your attitude negative.

If you’re a supervisor, your job is to get results by working through other people. If you’re not a supervisor, your job is to get results by working with other people. So, when you stop for a moment, try to think about the long term results you want– including the effect on your attitude–in addition to what you want right now. Include both viewpoints when you decide how to respond to someone who acts unreasonably or unfairly. If you’re uncertain, take the high road first and see how that approach works out.


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