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Chapter 16. Key Points from Part 2 > The Flipside Technique

The Flipside Technique

  • Look for a humorous angle to diffuse a difficult situation.

  • Use laughter as a therapeutic treatment.

  • Humor can jump-start the problem-solving process, but be cautious and sensitive:

    - Be aware of the effect of your humor and laughter on others and avoid jokes that might be inappropriate or offensive to someone.

    - Don’t use humor to laugh at everything and deny the reality of difficult circumstances or problems.


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