Case 5:. Frank or Hank?

The complexity of this assignment is not technical–it lies in the competitive pressures in the region. Cooperation, communication, and enthusiasm will probably have more impact on success than problem-solving skills. It will be essential to maintain a positive attitude in all branches and among all branch managers to move this region to the top.

For regional manager, Hank has the edge. Even if a tough technical problem comes up, the kind of positive attitude he promotes is a better “problem-solving resource” than the technical skills Frank offers.