The complexity of this assignment is not technical–it lies in the competitive pressures in the region. Cooperation, communication, and enthusiasm will probably have more impact on success than problem-solving skills. It will be essential to maintain a positive attitude in all branches and among all branch managers to move this region to the top.
For regional manager, Hank has the edge. Even if a tough technical problem comes up, the kind of positive attitude he promotes is a better “problem-solving resource” than the technical skills Frank offers.