• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Case 2:. Rita vs. Dawn

Rita is steady, open, responsive, and dependable–sort of the strong, silent type. She gets results and most of her effect on the attitude of her staff flows from the work itself–if productivity is running high, everyone feels okay. Rita doesn’t take many actions that are intended solely to improve the attitude of her staff, and if performance takes a dip, her approach might slow down or delay a turnaround. Rita would really benefit from the techniques presented in Part II of this book.

Not a day goes by without Dawn doing something to keep the attitude of her staff healthy. Her positive attitude is obvious, and she repeatedly “gives it away” to others. She’s active, and her positive effect on the attitude of her staff shows up in the effort they consistently put out. But, Dawn sometimes undermines all this by skipping over some of the basics of good supervision, especially planning and attention to detail, and productivity takes a hit.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint