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Chapter 24. Be a Problem-Solver > Think the Problem Through in a Logical Way

Step 2:. Think the Problem Through in a Logical Way

Problem solving is a logical process. First, get all the facts and sort out the real issue from its symptoms. The real issue usually stands out from its symptoms this way: if you added or changed or removed this one factor, the problem would be solved. Often a symptom will stand out, but even if you add, change, or remove this one factor, the problem will remain. It’s only a symptom, and you must continue your search for the real issue.

Next, come up with a list of possible solutions. Be creative, and don’t try to “jump to the answer” right away. Then analyze each solution carefully to pick the best one. Then, of course, do it–and check to see if treating the one factor you identified actually solved the problem. If it has, you’re finished; if it hasn’t, start again at the top.


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