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Part III: Attitude and Your Job > A Positive Attitude Affects Teamwork

Chapter 20. A Positive Attitude Affects Teamwork

More business successes are won on attitude than technical achievement. A supervisor who knows how to build a positive attitude can lead a departmental workforce with only average experience and skills to achieve high productivity and successful performance. It’s called teamwork, and it happens often.

Juanita’s Approach

Juanita, a department head for a large state agency, uses three specific techniques to develop positive attitudes with her staff: l) she always provides encouragement and, when it’s earned, she publicly recognizes people; 2) at least once a week, she finds a reason to compliment each employee; 3) she stays positive herself.

Juanita never complains about the skills or experience of her staff. She maintains a sense of humor which makes dealing with a tight budget bearable. Her combination of these three techniques creates a wave of confidence; it’s something that other departments notice, and it ripples through the office. Other supervisors sometimes feel Juanita’s approach lacks toughness and discipline, but when the ratings are in, her department is always at or near the top.

This is not to imply that she neglects other aspects of supervision. In fact, Juanita covers all the basics. It simply means that attitude is the glue that holds her department together–and turns it into a winner.



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