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Chapter 19. A Positive Attitude Affects ... > Technical Skills Alone Are Not Enoug...

Technical Skills Alone Are Not Enough

Good technical skills are essential, but technical skill by itself is not sufficient. Efficiency and productivity are essential, but neither is sufficient by itself. The same holds true for quality and safe practice. In business, results count, but “the way” a person achieves and delivers those results also counts. The most critical and far-reaching aspect of “the way” a person works is his or her attitude. It either helps or hurts that person’s efficiency and productivity, and it also helps or hurts the efficiency and productivity of everyone else that person works with– sort of a domino effect.

Barney Wears Out His Welcome

Barney is a car salesman with 20+ years experience. He’s always a top producer, his selling skills are superb, and he has a following. But, Barney has worked for fourteen companies since 1981. Despite his extraordinary technical skills, he wears out his welcome quickly and moves on, and often it’s not his decision to leave. Patrick, the last manager Barney worked for, sums it up: “Barn can move cars out with the best of them…and he brought some good, new customers in. But, in the 15 months he was here, I probably spent ten percent of my time on ‘Barney problems.’ His attitude stinks…grumbles all the time…gripes and hollers at everybody. I lost two good salesmen and one person from accounting who just wouldn’t put up with it anymore. When we wrapped up the January Sellathon, I sent him on his way. The new guy, Larry, doesn’t have Barney’s skills, but…you know…the sales crew is a lot more productive. And, Carla from Accounting came back because overall, this is a good place to work.”



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