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Chapter 8. Pinpointing Issues

People at work are continually trying to shape our beliefs and behaviors. If we are unaware of the underlying issues being presented, we may end up acting in ways we would not have if we had thought about the issues more deeply. Consequently, the first step in critical thinking is to figure out what the actual issue is.

Communication can often be confused and muddled, so identifying the issue can also help clarify a situation. Jack Kilby, the inventor of the microchip, has said, “A lot of solutions fail because they’re trying to solve the wrong problem.”


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