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Chapter 39. You and Your Manager: A Uniq... > TIPS FOR ESTABLISHING GOOD RAPPORT W...


  1. Observe your manager’s natural pace of work, and adjust your methods accordingly. Tension results when you do not understand priorities; try to figure these out as soon as possible.

  2. Most managers need you to act as a buffer between them, email, the telephone, or unexpected visitors. Learn which people are welcome at any time, and which should be screened or helped by you.

  3. Open channels of communication, especially about “little” things such as the preferred way of answering the phone, whether or not your manager always wants you to ask who is calling, whether he or she wants to let anyone else take material out of certain files, etc.

  4. Realize that you often know more than your manager about certain incidents, procedures, and/or relationships in the workplace. Keep your manager informed about situations that are important.

  5. “Save” your manager when he or she drafts a letter or memo in anger or misplaces an important paper. You might delay sending an angry letter for a day, and then have your manager read it for “errors.” With the lost paper, think of ways it might have been incorrectly filed, and help with the search. (Keep a chronological file of every key paper coming in and going out: this has solved many crises.)

  6. Stay within your authority. Do not use your manager’s status as a way of pushing other people around. The more important your manager, of course, the greater your own power. But if you abuse it, it will reflect poorly on both of you. (Example: If your manager asks you to tell someone to turn in a report at their earliest convenience, don’t say, “My boss wants this immediately.”)

  7. Help your manager keep to his or her schedule. Work out a method for you to interrupt long-winded visitors or telephone callers without offending anyone.

  8. Above all, protect and preserve your manager’s faith in your loyalty. Your manager’s (and your) reputation can rest on your ability to keep information private and confidential.



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