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Preface

Preface

Whether your job title reads Administrator, Secretary, Coordinator, or any number of other descriptions, you are a key member of your organization. In fact, you are your organization to many people. For example, when you are on the telephone or responding to a letter you speak for your organization.

It would be impossible to provide complete guidelines for all your varied duties in this brief book. Therefore, throughout, we will refer you to other self-studies in the Fifty-Minute Series™ that cover specific topics in more depth.

This self-study book will help you become even more promotable. When you make use of its principles and techniques, you will manage your job with less frustration, enjoy your job more, and enhance your professional value.

This edition has been revised to reflect the changing technologies and values in the workplace. Sections on emails, laptops, and LCD screens will help you use these tools to your advantage. As you deal with leadership, stress, and interruptions, this book will guide you in a politically correct and sensitive way.

Do you want to avoid last-minute assignments that make you feel frantic? Understand what your manager really means when he or she says three different things have top priority? Take your pencil and begin now. You have the control to make each day a step towards professional growth.

Marilyn Manning, Ph.D.

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