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Part II: Enhancing Your Professional Ima... > Non-Verbal Communication or Body Lan...

Chapter 11. Non-Verbal Communication or Body Language

It has been proven that 65% of all communication is non-verbal. This is what others remember about you long after they have forgotten what you said.

Think about the following elements and observe the people in your own office. Then, pledge that for the rest of your working life, you will make your non-verbal communication say “professional.”


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