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Part V: Building Relationships and Networks - Pg. 52

52 How Well Do You Listen? Listening is probably the most important communication skill you can improve. Try these practical tips: Tips for Better Listening Take notes. Listen and repeat. When you repeat what you heard you tend to remember. Demonstrate that you want to listen. Show desire, interest, and focus. Be present. Stop your mind from wandering. Keep a positive outlook. Become a "total" listener. Use your ears, eyes, and mind. Build rapport by matching the speakers gestures, expressions, and