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Chapter 34. Interpersonal Skills

In a recent study, The Research Institute of America reported that major career advancement for administrative professionals is based on interpersonal skills. Technical skills and effort, although essential, were considered less important than good interpersonal skills.

Your ability to work with other people is your most valuable asset. Surveys show that top administrators and coordinators have more contacts with people than any other individuals on the organization chart. This section presents a number of ways to improve your people-handling skills.


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