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Chapter 32. Becoming an Effective Facili... > TEN KEY STATEMENTS FOR EFFECTIVE FAC... - Pg. 49

49 Use emphasis devices. You can facilitate reading by using headings, white space, occasional all caps, indents, lists, simulated underlines, and other devices. Beware of acronyms. Don't overuse email jargon or those cute little "emotions" like :-(. Even though they can communicate quickly, make sure your readers accept them before you use them. Print out long emails. This will make it easier to scan for important sections than if you scroll on the screen. Reply quickly to your messages. Don't negate one of the main advantages of email--speed. Check your