Marilyn Manning, Ph.D., is a certified management consultant, conflict mediator, and international speaker. She facilitates and coaches teams and leaders to solve difficult people problems and organizational challenges. Her interactive keynote speeches and workshop topics include Strategic Planning, Communications, Change and Conflict Management, Teambuilding, and Customer Service.

This edition has been revised to reflect the changing technologies and values in the workplace. Sections on emails, laptops, and LCD screens will help you use these tools to your advantage. As you deal with leadership, stress, and interruptions, this book will guide you in a politically correct and sensitive way.

Coverage includes:

  • To help you position yourself as a professional

  • To discuss techniques for enhancing your professional image

  • To provide ideas for expanding skills and responsibilities

  • To describe practical ways to communicate for better results

  • To provide tips for building relationships and networks

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