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Chapter 16. Support Teamwork > What Organizational Practices Foster Passion?

What Organizational Practices Foster Passion?

As you read the following list of organizational practices that raise passion, assess the suggested action steps. Are you doing them well or could you do better?

What People Say Builds Their Passion Examples Suggested Action Steps Do Well Could Do Better
“What I do is important.” A human resources manager for a restaurant says, “The biggest thing is the feeling that I can make a difference to people and I feel important. I wouldn’t be passionate if I couldn’t make things better.” Let people see how their efforts help people. Provide examples, results, and real-life stories.  
“My contributions are valued. My associates and customers appreciate me.” The Director of Operations for a hotel tries to make everyone feel important whether a janitor or front-desk person. Give people positive feedback about their work. Let them hear what customers appreciate. Say “Thank you.” Encourage and listen to their ideas.  
“My work matches my personal values of helping others.” The president of a neighborhood association says that people have to identify with the task as if it were their own. Talk about company values and beliefs. Let people see how the values are part of everyday life.  
“I have some degree of control over how I do my work. I know there are requirements.” A counselor who helps individuals with disabilities get jobs enjoys her work. She manages her own time and sets priorities based on her workload. Give people opportunities to participate in making decisions and giving input. Let people have control over the details of their work.  
“I enjoy the people with whom I work including my co-workers and customers.” The CEO of a community service organization says that the most important part is the people he works with on staff keep him fired up. Create an enjoyable work environment. Use team meetings as an opportunity to get to know each other. Encourage people to help each other.  
“Everyone treats me with respect. I appreciate being spoken to civilly and pleasantly.” In one restaurant, the younger employees filed a complaint with their union because the managers yelled at the older employees. Be considerate of peoples’ feelings, work space and ideas. Have two-way conversations. Ask for help, don’t yell or curse.  
“My job uses my strengths and skills.” Ray was stressed and exhausted at the end of every work day. When a friend remarked on his natural talent for numbers, Ray started his own business as a book-keeper for small businesses. Build on peoples’ strengths. Help them to become better at their work by providing training and coaching. Give people opportunities for challenging work and promotions.  
“I feel I am successful at my job.” Nancy is an administrative assistant for a landfill business. She says proudly, “I have eight drivers working for ME! I am their boss. Can you believe that?” Help everyone to be successful. Tell them and show them how to be successful. Let people know what success is and let them know when they’ve accomplished it. Help them when they make mistakes.  



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