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Preface

Preface

It is not enough to know how to do your job or to be a very intelligent person. People who are not emotionally smart waste time on personality conflicts and complaining. They lose self-control when faced with tense and stressful situations. “Unsmart” people undermine their own and others’ performance and work satisfaction.

Research shows that the relationships most affected by inadequate people skills include the following: supervisor to the people who report to him or her; one associate to another; customers to employees.

Intellectual knowledge and technical skills are no longer sufficient for success at work or in life. While factual knowledge and how-to skills continue to be important, emotional intelligence skills have become even more crucial and valuable. Relationships with associates and customers depend on your ability to communicate effectively one-on-one and in groups. Add emotional intelligence to the list of requirements for personal satisfaction and a successful career.

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