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Impact of Incivility

According to Christine M. Pearson, Kenan-Flagler Business School, University of North Carolina, rude and discourteous behavior at work can be more harmful than many managers might expect. The bottom-line impact might be lost work time and lost effectiveness caused by worrying, trying to avoid the instigator, reduced commitment to the organization, decreased work effort, less time spent at work, and turnover.


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