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Chapter 14. Encourage Flexibility and Pr... > Flexibility Skill Builder 2: Use Pro...

Flexibility Skill Builder 2: Use Problem Solving Guidelines

The best way to encourage people to solve problems is to show them how. If you act as a role model and solve problems effectively and with emotional intelligence, others will learn from your example.

Paula owns a business that produces transfers for t-shirts. Sometimes her employees have personal problems such as an illness or death in the family. Just like she does with business problems, Paula listens and helps them work through their problems by exploring options. Then, Paula stays in touch with her employees and asks if things have gotten better. By her actions, Paula lets people know she cares about them.



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