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Chapter 7. Emotional Control > Emotional Controller 2: Prepare a Script to Hand...

Emotional Controller 2: Prepare a Script to Handle Angry People

Prepare a script to deal with someone who is using you as the target for her anger. A script is a plan of action. If you have a plan, it will be easier for you to keep control of your own emotions. Once you feel calm, use the UART script. The UART (pronounced wart) system is a method for dealing with angry people who are like warts. The angry person and a wart can be hard to get rid of— irritating and painful.

Understand

Apologize

Resolve the Problem

Take a Break


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