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Chapter 12. Develop Social Skills > Social Skills Builder 2: Have a Positive Re...

Social Skills Builder 2: Have a Positive Relationship with the Learner

Trainers who listen to feelings as well as facts and are open to new ideas are more likely to produce emotional changes than those who are critical, pushy, aggressive, and inflexible. A good coach or trainer would encourage Chris to express his reactions to the uninformed customer. Help Chris to share his frustrations when he loses a potential buyer.


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