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Comparing Skills

  Which of the following positive social skills did Chris, in Store A, use effectively?

Understanding and expressing himself effectively.

Listening carefully to you.

Helping you express your feelings.

Adapting his communication style to your needs.

  Which of the following social skills did Sandy, in Store B, use effectively?

Understanding and expressing herself effectively.

Listening carefully to you.

Helping you express your feelings.

Adapting her communications to your needs.

  At which store do you believe the company has provided effective social skills training?

A or B

  Which sales person do you prefer?

A or B

  Why? ______________________________________________________________

_____________________________________________________________

_____________________________________________________________




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