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About This Book

About This Book

Emotional Intelligence Works: Developing “People Smart” Strategies will help anyone learn how to succeed in interpersonal relationships—including front-line employees, supervisors, and business owners. The book provides guidelines on how to manage emotions, communicate intelligently, and raise your level of emotional intelligence in a constructive manner.

The easy-to-apply explanations, universal examples, exercises, and self-assessments provide opportunities to learn alone or in a group of associates within an organization. The reader can choose sections of the book that are of greatest interest and proceed at his or her own pace. Groups can select sections for improving teamwork. Managers will find guidance for training staff as well as improving their own leadership skills. Trainers may use the book as a course outline and workbook for all learners. The book is organized as follows:

Introduction

Includes an example of emotional intelligence, what it means, why it is important, and a self-assessment tool.

Part 1:“Think Smart” Strategies

“Think Smart” Strategies focus on understanding yourself and managing your emotions and thoughts in a variety of challenging situations. Smart thinking is the basis for smart actions and communications with others. Content includes strategies for understanding emotions and thoughts as well as becoming more optimistic than pessimistic.

Part 2:“Be Smart” Strategies

“Be Smart” Strategies concentrate on actions you can take to be wiser in handling social interactions, managing change, and being more flexible. Smart actions make the difference between successful and unsuccessful interpersonal relationships. Content includes using social skills, becoming more flexible, and using coping skills.

Part 3:“Work Smart” Strategies

“Work Smart” Strategies are directed toward creating organizations in which smart people can be successful. Content includes conducting an organizational self-assessment, providing social skills training, fostering teamwork and building passionate enthusiasm for work.

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