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Chapter 16. Support Teamwork

Smart organizations help everyone feel they are on the same team. Teamwork is a strategy for serving customers smoothly and a way to develop new and better ideas for the future.

You may be a member of several types of teams. On whom do you depend to get your work done? Can you count on them to be supportive team members? Is your work team productive and cooperative or does your team just barely get its work done?


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