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Part III: “Work Smart” Strategies > Model and Encourage Emotional Control

Chapter 15. Model and Encourage Emotional Control

Smart business communities encourage people to treat each other with respect and dignity. Smart business leaders are models of emotional control. They are calm and thoughtful when handling emotionally charged situations. Rudeness, hostility, and disrespect are not acceptable in a smart business community. Disrespect lowers enthusiasm and reduces ability to solve problems effectively.


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