• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Part III: “Work Smart” Strategies > Develop Social Skills

Chapter 12. Develop Social Skills

Social skills are considered as important, if not more important, than technical job-related skills. They are based on the ability to communicate and relate well with others. Effective business communities provide continuous training and development on technical skills plus social skills. What’s the difference between the two?

Comparison of Social Skills

Assume that you wish to purchase a laptop computer for the first time. You have always used desktop models and don’t know anything about laptops. You research your options with two stores, Store A and Store B.

Store A: Chris asks what you’re looking for. He shows you several laptops. He tells you about the features and benefits of each laptop in great detail. It is obvious that Chris is extremely knowledgeable about computers and the products that his company offers. You become increasingly confused while Chris is talking, but he never notices. You are reluctant to ask questions because you feel stupid. He gives you the prices and asks how you would like to pay for the computer. You are feeling overwhelmed with the choices and unsure of what you want or need. When you start to explain your confusion, Chris sounds frustrated and loses interest in helping you.

Store B: Sandy asks what you’re looking for. She asks if you have had any experience with a laptop or desktop computer. She also asks how you intend to use a laptop. As you answer the questions, Sandy listens intently and restates in her own words what she believes your needs are. She is careful to use words you understand when she explains the features and benefits of each option. You ask a number of questions and Sandy responds clearly. You feel she really wants to help you make the best selection.



PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint