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Chapter 7. Emotional Control

Emotionally intelligent people are able to adapt their emotional expression to the situations in which they find themselves. They do not over-control or stifle their natural feelings. Neither do they have emotional outbursts of negative feelings.

Author Daniel Goleman uses the idea of emotional hijacking when people are so overwhelmed by their feelings that they act without concern for their own or others’ safety. They are out of control and do not think about what they are doing. Some people even say they have no memory of what happened after they were hijacked by their instincts and emotions. Strong emotions could include fear, anger, as well as the positive emotions of love.


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