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Chapter 11. Let’s Make Steel > Question, Listen and Repeat

Question, Listen and Repeat

The best way to a common understanding is to ask questions, listen to the person’s answer and repeat what you think you heard. Even if you think you know the answer, other people in the group may need to hear it. If you do only one thing to help bring the group to consensus, remember “Question, Listen and Repeat.”

Idea: Ask a Question, Listen to the answer and Repeat what you understood. This action the tone for everyone else.




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