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About the Authors

About the Authors

JON SCOTT, MBA, MS in systems management, has experience in business, technology and education, specializing in corporate change, process improvement, team building and facilitation.

Since the early 1980s, Jon has focused primarily on becoming a change agent in the improvement of operations deemed critical by company leadership. These real-world, hands-on experiences have developed his practical approach to unleashing people’s potential in the workplace.

EILEEN FLANIGAN, MBA, is a consultant, meeting facilitator and corporate trainer specializing in team dynamics, facilitation and process change.

For the past 10 years Eileen has facilitated groups to bring about positive organizational change. She has been using successful consensus building as a key to facilitating change, as well as inspiring others to use this tool.

Eileen teaches and works with companies as diverse as Volkswagen USA, Novell, and Hughes Aircraft.

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