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Chapter 15. Helping People Heal By Listening > Five Steps to Helpful Listening

Five Steps to Helpful Listening

The five steps to helpful listening do not have to take place in sequence. They can flow together or can occur in combination and build on each other.

Step 1 Show interest nonverbally.

Face the speaker, make eye contact, nod and use expressions and body language to indicate I hear you. Be careful not to indicate judgment by such facial and body expressions as the raised eyebrow, shoulder shrug or turning away from the speaker.


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