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Part IV: Helping Employees Cope with Wor... > Helping People Heal By Listening

Chapter 15. Helping People Heal By Listening

Much of the help we give to others in accomplishing these Tasks requires that we truly be available to hear what they say. To be an active listener:

  • Avoid premature advice-giving or trying to fix grief.

  • Keep your attention focused on what the other person is saying, deferring to his or her agenda.

  • Avoid asking questions that begin with “Why…”


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