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Chapter 12. Technical Supervisors’ Commu... > Technical Supervisor #4: Shawn, Chie...

Technical Supervisor #4: Shawn, Chief, Space Intelligence

1: What specific challenges did you experience in communicating to technical professionals?
A: Never try to “snow” anyone! In dealing with highly skilled and professional people, you cannot put up a false front. If you do not know something, say so; people will understand this and forgive, but to muddy the communications by side-stepping issues will always lead to mistrust. It will lower your credibility.
2: What specific recommendations would you make to help other technical professionals develop their communication skills?
A: Often the best employee in a technical line doesn’t want anything to do with standing up in front of a group and presenting a briefing. While many can write well, they often lack verbal skills. This can lead to stage fright. The best remedy is experience. A briefing skills course would help, and practice in front of small groups will build confidence.



Lessons Learned

1: What are the similarities between your transitional experience and those of our supervisors?

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2: Did any of their recommendations have special value for you?

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