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Chapter 14. Motivational Theories > 2. Motivation-Hygiene Theory

2. Motivation-Hygiene Theory

Frederick Hertzberg’s book The Motivation to Work, published in 1959, presents another theory relevant to motivating technical experts. He suggests that a manager must manage the job environment to control performance and turnover.

More specifically, his major conclusion is that there are two sets of factors into which motivational aspects of jobs can be placed—satisfiers and dissatisfiers. Too often managers assume that the following “dissatisfiers” will motivate technical experts. Ironically, many current human resource management systems are still anchored to these industrial-age tools.


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