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Chapter 11. Challenge #3: Developing Sit... > Four Communication Models

Four Communication Models

Identify a specific work-related communication situation where you could use each style effectively. Discuss your application with a co-worker or your manager, to critique your effectiveness.

1. Telling

Used when a task is either very difficult or very simple with predictable outcomes. It is a step-by-step explanation of what you expect. Sometimes a checklist of “what to do” and “how to do it” is effective.


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