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Chapter 20. Challenge #2: Creating a Pos... > Application Exercise: Enhancing Prod...

Application Exercise: Enhancing Productivity, Quality and the Motivational Climate

  1. Identify a technical professional you feel is already doing a good job, but has the potential to do better.

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  2. Briefly outline a script for a meeting with this person using suggestions presented in both this section, and in the communication section of the workbook, that you feel would be relevant to him or her.

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  3. Conduct a face-to-face meeting where you “motivate” the individual to build on previous success, and go the extra distance. Then seek feedback from the employee or an observer on your effectiveness. Their response was:

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