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What Is Emotional Intelligence?

What Is Emotional Intelligence?

The workplace need no longer linger in darkness regarding the factors leading to great performance. More than 25 years of research in the neurological field and specific study about the factors that contribute to success in the workplace have resulted in breaking through perceptions about intelligence. Quantifiable data on performance in a myriad of industries and organizations has resulted in a body of study called emotional intelligence (EQ). These years of study have named and identified the ''intangibles'' that predict success in the workplace. Emotional intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind.

Repeatedly, we heard and told stories of people with intellectual brilliance often coupled with great experience and education who did not always produce the most capable leaders. Sometimes, even worse, these purveyors of knowledge and intellect created emotional disasters among their followers and plagued the halls of corporate America, dooming their followers to a work life of low creativity, minimal enthusiasm, low productivity, and even fear. And, of course, the corporate answer was ''send them to a training class.'' Training classes almost always fell short because the training was not designed to get to the root of the matter and develop the core issue. Also, training was generically designed and was not targeted to the individual's own failure prescription.


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