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Chapter 40. Your Future > Upgrade Your Skills

Upgrade Your Skills

No matter what type or size company you work for, focus on acquiring essential business skills, whether or not you need any one of them now. Make sure your skills are top-notch in such office-related areas as keyboarding, maintaining a filing system, handling incoming and outgoing mail, setting appointments, answering telephones, taking dictation, and using office machines. Try to acquire proficiency in correspondence, research, customer service, purchasing, budgeting, bookkeeping, invoicing, training new employees, and supervising an office staff. You should learn how to write and speak effectively and be able to plan and organize your work. And finally, you must be computer literate. Having all these skills will give you the most flexible preparation to meet any challenge you face—either an on-the-job crisis or a career opportunity.

As proof of the level of quality of your skills, you may want to investigate being certified by the National Secretaries Association as a Certified Professional Secretary (CPS). This certification is granted only upon the successful completion of examinations in various aspects of secretarial procedures and skills. Serious secretaries and administrative assistants may find it worthwhile to inquire about the activities of this outstanding association. Being certified can be a tremendous boost to your career.


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