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Chapter 3. Telephone Usage > Protecting Your Employer

Protecting Your Employer

Don't be overly zealous in trying to "protect" your employer by screening calls when not specifically asked to do so. When a business is just getting underway, for example, many executives welcome all calls and don't want the administrative assistant to screen any potential clients. If that it is the case, then simply say to the caller: "Thank you. I will connect you with Mr. Jones." Then, on your intercom telephone, tell Mr. Jones the name of the person calling.

Figure 3-2. An administrative assistant takes a message from a caller.

Photo by Linda Wauson. Digital photography courtesy of Kyocera Optics.



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