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Chapter 9. Telecommunications Equipment > Voice Mail and Answering Machines

Voice Mail and Answering Machines

When you're away from your desk, and no one else can cover your telephone, it's important that you use an answering machine or computerized voice mail system. You don't want to miss critical calls for your boss or yourself. In addition, customers now expect the use of such devices, no matter what size company you work for.

Many different types of answering machines are available. Some use audiotapes to play an outgoing message and to record incoming messages. Others record messages digitally using built-in computer memory. Even the most inexpensive answering machine can automatically record the date and time of the call and allow the callee to retrieve messages from remote locations. This last is an essential feature to look for, especially if your boss is frequently away from the office. He or she doesn't have to wait to make contact with you to collect messages but can call in any time from home or on the road. By using a code combination from a touchtone telephone, the boss can listen to messages and even record a new outgoing message.


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