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Chapter 14. E-Mail

E-mail is short for electronic mail. It involves the exchange of written messages sent over computer networks such as the Internet. In many offices, e-mail has replaced written memos, drop-by office visits, and even phone calls. E-mail provides a written record of office communications. You can send messages to groups of people simultaneously, attach files, and include hyperlinks to Web sites. E-mail is one of the most popular and effective tools for communicating with others over the Internet. With e-mail, you can send a message to anyone in the world who has e-mail access—and, barring technical difficulties, the message will be received in a matter of minutes.


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