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Chapter 2. Daily Routine > The Intangibles

The Intangibles

Besides performing the usual office duties, all administrative assistants encounter many situations that are a test of character, judgment, and memory. The administrative assistant must know exactly what the employer wants kept confidential. In some instances, your employer may frankly explain when something is not for public consumption, but do not assume otherwise if he or she says nothing. When someone asks you about a confidential matter, it should never be necessary to lie. A graceful "I couldn't say," is sufficient, especially in response to those who understand and respect your position.

An administrative assistant must exercise self-control every moment, even when courtesy is strained. While on the job, you are not living your personal life but rather representing your employer. Because of this, you cannot succumb to mood swings or to criticism of those around you. You must always think before speaking and keep yourself open like an impersonal channel for the fulfillment of your role as administrative assistant. Think of how a diplomat must act while representing his or her country in a foreign land.


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