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Exercises

1: What are the four guidelines of the MAIL acronym that you should follow to improve your e-mail style?
2: Arrange your e-mail so that the most critical information is presented in the ___________ paragraph.
3: How much information should you include in a message to motivate or persuade?
4: Why are lists important in an e-mail message?
5: Which of the following is an effective subject line for sending an e-mail message?
  1. Send update on the Lynx project by the end of the week.

  2. How is the Lynx project?

  3. I need information quickly!

  4. What’s going on with our project?




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