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Exercises

1: Face-to-face communication is generally the best way to deliver ____________.
2: Why should you avoid using e-mail if your message is confidential?
3: From the following situations, identify the ones in which sending messages through e-mail should be avoided and where it shouldn’t:

You have to ask your colleagues to attend a meeting at the conference hall immediately.

You have to send a resume to a company that has to reach them three weeks later.

You have to negotiate with a real estate agent to buy a house.

You want to write to your friend about your holiday in London.

You want to inform your employer of your plans to take leave for your sister’s wedding.

You want to inform one of your employees that his work is not up to the standard.

You want to send a birthday greeting to your niece.

You want to inform your landlord, who has an Internet connection, that you are planning to vacate the apartment.

You want to relay confidential information about your company, to one of your colleagues.

You need to fix an appointment with your doctor immediately.

4: You are planning to buy a house. You need to negotiate with your real estate agent about the value of the property. Is e-mail the appropriate method of communication here? Why?




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