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Chapter 6. When to use e-mail > Factors determining when to use e-mail

Factors determining when to use e-mail

Although e-mail might not always be the most suitable way to communicate your message, there are times when it is the best way to relay the message. These factors can help you determine if using e-mail is the best way to communicate your message:

  • Message immediacy

  • Communication with a decision-maker

  • Expense

  • Group messages

  • Staying in touch


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